TERMS AND CONDITIONS
GENERAL PROVISIONS
The online store available at the internet address www.articleten.eu is operated and managed by the Company ARTICLE TEN S.R.L., a legal entity of Romanian nationality, with registered office in Voluntari, Pipera Boulevard N.1, LOT 1, Ilfov County, Romania, registered at the Trade Register under no. J23/5480/2019, with Tax Identification Code RO41997370.
The following terms and conditions apply to all orders placed by the Customer (as defined below) to ARTICLE TEN S.R.L. via the www.articleten.eu online store.
By using www.articleten.eu and/or placing an order, you agree to abide by the terms and conditions specified below. Before placing an order, please make sure that you have read and understood the provisions of the Regulation (as defined below).
Customers can access the Regulation at any time, through the Online Store website, at: http://www.articleten.eu. The Online Store can be used only by accepting this Regulation. Customer's Account registration and/or an order placing by the Customer requires the acceptance confirmation of the present Regulation provisions through the so-called check-box functionality. Failure to accept this Regulation will make it impossible for the Customer to place an Order (as defined below).
The inclusion of any Products in the Online Store at any time does not imply or warrant that such products will be available at any time. We reserve the right to end the sale of a Product at any time.
At the same time, we reserve the right to change this Regulation from time to time without prior notice. Your order will be subject to the conditions specified in the Online Store at the order placing time.
DEFINITIONS
Seller: means the Company ARTICLE TEN S.R.L., a legal person of Romanian nationality, with its registered office in Voluntari, Pipera Boulevard N.1, LOT 1, Ilfov County, Romania, registered at the Trade Register under no. J23/5480/2019, with Tax Identification Code RO41997370.
Customer: means any natural person, who is over 18 years old and who makes a Product purchase for a purpose that can be considered unrelated to his/her commercial or professional activity, in compliance with the provisions of this Regulation.
Online Store: means the online store available at www.articleten.eu.
Regulation: means this document containing the Online Store sales terms and conditions.
Product(s): means clothing and accessories for women and men, ARTICLE TEN brand, which the Seller offers for sale in the Online Store.
Offer: means the totality of the Products offered for sale, at a given moment, by the Seller, via the Online Store and the marketing conditions applicable to such Products.
Order: means Customer’s declaration of intent to conclude a Distance Sales Agreement using the means of distance communication, specifying the Products that the Customer wishes to purchase and the Customer's data necessary for the conclusion and execution of the Distance Sales Agreement.
Sales Agreement / Distance Sales Agreement: means the agreement subject to Seller’s Products sale to the Customer in exchange of such Products price payment, plus any other additional costs, including shipping, packaging, etc., according to the provisions hereby. The Sales Agreement regulates the Product, its main characteristics, price, shipping costs, packaging, etc. and other relevant conditions, as the case may be.
Order Placement and Distance Sales Agreement Conclusion
The order can be placed by the Customer via the Online Store (www.articleten.eu).
In the event of visible errors in the data entered (for example, incorrect e-mail format or incorrect phone number, missing address), the Customer should not be allowed to send the Order without the necessary correction.
Only the Order containing the following mandatory data is considered valid: (i) a clear indication of the Ordered Product; (ii) indication of the desired pieces number of each Product; (iii) first and last name, home address, telephone number, Customer’s e-mail address; (iv) confirmation of the Regulation and Privacy Policy terms acceptance.
By sending the Order, the Customer confirms that he/she agrees with the use of distance communication, that he has been informed about all Sales Agreement conclusion formalities, that he/she has read the Regulation provisions, which are an integral part of the Sales Agreement, which he/she accepts and undertakes to comply with.
The Seller reserves the right to refuse to honour the Order if: (i) the data mentioned in the Order are incorrect, incomplete or fictitious; or (ii) in the past, respectively, the Buyer has not fulfilled its obligations to the Seller, has not paid the Seller the Delivered Products and/or has not returned the Products on time after the Distance Sales Agreement termination, etc.; or (iii) the Ordered Products stock has been exhausted.
The Seller also has the right to refuse the Order in order to prevent a crime commission or in order to prevent the risk of damage, for example if the Order is sent from or associated with a blocked/registered IP address on a blacklist.
The Seller should confirm Order receipt, by sending a message to the Customer through a distance communication mean, based on agreement details provided by the Customer.
If the Seller understands not to honour the Order, the Order receipt confirmation message should also contain Order refusal information and the reasons for such refusal.
The Sales Agreement is considered concluded between the Seller and the Customer upon receipt by the Customer from the Seller, by e-mail and/or SMS of the Order dispatch notification.
DELIVERY TERMS
The Seller delivers the Products ordered on the Romanian and international territory, to the delivery address of the Customer, mentioned in the Product Order, via the company providing courier services.
The ordered Product should be delivered to the Customer, within 5-7 working days from the Order confirmation by the Seller if the ordered product is IN STOCK. The ordered Product should be delivered to the Customer, within 1-8 weeks from the Order confirmation by the Seller if the ordered product is in PRE-ORDER. If a Product is in stock and ready to ship or on pre-order is clearly specified on the Product’s page with shipping details.
Delayed delivery for any Seller-independent reason of a package sent on time, does not authorize the Customer to request compensation or discounts for non-compliance with the delivery deadline.
The Seller guarantees the proper packaging of the Products so that the ordered Products are delivered to the Customer in good condition. The Seller's obligation to deliver the Products ordered by the Customer is fulfilled by the Customer’s receipt of such goods, the very moment the Customer picks them up from the courier.
Upon Order receipt, the Customer must check the status of the package sent by the Seller. If the Customer notices a damage or improper / suspicious package handling he/she should refuse to receive the package from the courier and, at the same time, should inform the Seller about the situation created. If the Customer does not comply with this procedure, the Seller should not accept complaints regarding the possible Product damage by the courier company; in this case the Seller is exonerated from any liability.
Purchase Price and Payment Terms. Reservation of Title
The sales price of the Products is expressed in LEI for national market and EURO for international market, VAT included, and is mentioned in the Offer, and the Customer expresses his/her agreement to it by sending the Order.
Product delivery fees are not included in the sales price. Along with the purchase price, the Customer may also be charged fees for the use of a taxable payment method (e.g., cash on delivery). The amount related to the delivery costs and the fee for the use of a taxable payment method is mentioned in the Offer, and the Customer agrees to such costs by sending the Order.
Purchase price and delivery costs payment can be done in the following ways:
Products damage/loss risk is transferred from the Seller to the Customer at the moment when the latter takes over/receives the goods, according to the present Regulation.
If the Termination of the Sales Agreement does not occur and the damage to the Product occurs only after the damage/loss of the good risk passes from the Seller to the Customer, such situation does not affect the Buyer's liability to pay the purchase price, unless product’s damage was caused by the Seller's non-compliance with its obligations.
Withdrawal from the Agreement and Products Return
The Customer has the right to withdraw from any Sales Agreement concluded, without reason justification, within 14 days from the date of physical possession of the Products delivered by the Seller, based on the related Sales Agreement or, if the Buyer orders by one Order multiple products that will be delivered separately, from the date on which the Buyer takes physical possession of the last product.
The standardized form for Sales Agreement withdrawal is Annex no. 1 to this Regulation. At the same time, the Client has the right to make any other unequivocal statement in which he/she expresses his/her decision to withdraw from the agreement.
The Customer must notify the Seller of the decision to withdraw from the Sales Agreement, in writing, at the contact address or e-mail address of the Seller. The Seller should communicate to the Customer, without delay, through the e-mail address provided by the Order, the confirmation of receipt of its decision to withdraw.
If the Customer makes use of the withdrawal right, he/she is obliged to return the Products received from the Seller, without undue delay and within 14 days from the date on which he/she communicated the Seller his/her agreement withdrawal decision. The term is respected if the Products are sent back by the Customer before the 14-day period expiry. The Customer should return to the Seller the Products delivered by sending to the address: ARTICLE TEN SRL, BLVD. PIPERA NO.1H, VOLUNTARI, 077191, ILFOV, ROMANIA, in the original packaging, with all the labels attached. The Customer should keep the document confirming the package sending. Return costs shall be borne by the Customer. The Seller does not accept cash-on-delivery parcels.
Returned products must be in the same condition in which they were received from the Seller (new, unworn). Damaged/degraded products that show signs of wear, lack the original labels and/or packaging, etc., will not be accepted by the Seller.
If, before withdrawing from the sales agreement, the Customer has paid the Seller the purchase price of the Product/Products to be returned, plus shipping costs, the Seller should reimburse all amounts received as payment related to all Products upon which the Customer has exercised his/her withdrawal right, including, where applicable, delivery costs, without undue delay and in any case no later than 14 days from the date on which he/she is informed of Client’s agreement withdrawal decision.
The Seller is not obliged to reimburse the additional costs if the Customer has explicitly chosen a different type of delivery than the standard delivery offered by the Seller. Also, if the Customer chooses to keep certain items and only partially cancel the order, the delivery fee will not be refunded.
The Seller may postpone the refund until the receipt date of the Products subject of the withdrawal decision or until proof receipt from the Customer that has sent the products to the Seller, taking into account the nearest date.
The Seller should return the amount paid by the Customer using the same payment methods as those used by the Customer for the initial transaction, unless the Customer has agreed to another payment method, by notification sent to the Seller, in writing, to Seller’s contact or e-mail address hereby mentioned, and provided that it is not Customer’s liability to pay commissions following the refund.
If the Products have been paid upon delivery, the Customer should indicate in the withdrawal form: the bank account, of which he/she is holder, where the payment will be returned.
Liability for Defects, Complaint Regulation
The Seller is responsible for the defects that the Products show at delivery time to the Customer, according to art. VII of this Regulation.
The Seller is liable to the Customer under the warranty for apparent and latent defects according to the Romanian legislation in force. The document containing the warranty information should be sent to the Customer by e-mail, to the e-mail address provided by the Customer during registration or when placing the Order, together with the Order confirmation and the invoice.
The warranty does not cover damage that has occurred as a result of improper Products handling, or as a result of other inappropriate intervention.
The Customer is obliged to check the delivered Products, immediately upon receipt, without unnecessary delay and to inform the Seller of the defects found, within 48 hours from delivery. If Products defects appear later, the Customer is obliged to inform the Seller about such defects without unnecessary delay, within maximum 48 hours from the finding. The Customer may inform the Seller about Products defects by sending a written notification to the hereby mentioned Seller’s contact address and/or e-mail address. In the notification, the Customer must describe in a sufficiently precise manner the defects found in the Products and mention the information necessary to identify the Customer and the Products subject to such notification, including the Order number.
The person authorized by the Seller to resolve the complaint/notification, shall decide on complaint/notification admission or rejection, within three working days from receiving the necessary evidence from the Customer. This period does not include the period necessary to carry out a specialized expertise regarding the alleged defect. The complaint/notification, including defect removal, shall be resolved within a maximum of 30 days from the complaint/notification receipt date, if the Seller doesn’t set a longer term with the Customer.
The Seller should issue to the Customer a written certificate regarding the date on which the Customer submitted the complaint and the object of the complaint; subsequently, it should issue a certificate regarding the date and manner of resolving the complaint, and, where appropriate, the written justification for complaint’s rejection.
The Intellectual and Industrial Property Right
Presentation materials, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and/or multimedia content, presented on the website www.articleten.eu, are the exclusive property of ARTICLE TEN SRL or its licensors, to whom all rights obtained for this purpose are reserved, directly or indirectly.
The customer and visitors of the website www.articleten.eu are not allowed to copy, distribute, publish, transfer to third parties, modify and/or alter, use, display, include any presentation material in any context other than the original intended by ARTICLE TEN SRL, and/or the removal of the signs that signify the copyright of the Seller or his/her licensor on the Presentation Materials.
Protection of Personal Data
Please read Protection of Personal Data Policy about the processing of personal data, which is part of this Regulation.
Use of Cookies
Please read Cookies Policy, which is an integral part of this Regulation.
Seller's Contact Details
Seller's Contact Details are specified below:
Address:ARTICLE TEN SRL, BLVD. PIPERA NO.1H, VOLUNTARI, 077191, ILFOV, ROMANIA
E-mail: contact@articleten.eu
Telephone: +40 (745) 306 624
Complaints and dispute resolution
All rights, obligations and legal relations arising from this Regulation and/or from the Distance Sales Agreement, which the Regulation completes, as well as any disputes regarding the conclusion, performance, fulfilment and termination of the agreement, will be governed by Romanian law. Agreement Parties shall settle any disputes arising out of these legal relations, primarily in an amicable manner.
If no amicable settlement of the given dispute is reached, the dispute shall be presented for settlement to the competent courts in Romania.
For the proposal for out-of-court settlement of a dispute arising from a sales agreement made through the “online” web pages, the ODR online dispute resolution platform developed by the European Commission may be used at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. The existence of such possibilities for out-of-court settlement does not affect the other dispute settlement means.
Final Provisions
Each Agreement Parties shall bear its own costs for distance communication means usage incurred in connection with sales agreements made under this Regulation, unless otherwise provided herein or in accordance with the relevant legal provisions.
Agreement relations between the Customer and the Seller are governed by the Romanian legislation. Purchase agreements are concluded in Romanian.
This Regulation entered into force on 01.07.2024.